MapleNest Customers get free, safe and fast shipping on all orders above $99. Yet if you are not 100% satisfied with your purchase for any reason, just go through the easy return process in our Returns Policy or call us at 888-542-0111. We will gladly accept your return in new or unused condition and containing all original materials included with the shipment, within 30 days of the delivery. Please note, if you return an item the both ways shipping costs will be deducted from your total refund amount. Lastly and most importantly, we guarantee your satisfaction or we guarantee to make it right!