MapleNest accepts Credit Card (MasterCard, Visa, American Express,JCB, Discover, Diners Club) and Amazon Pay.
MapleNest runs on the Shopify platform which is trusted by over 375000 online stores and is a world leader in ecommerce solutions. We use Shopify’s payment systems which are best in class industry standards. Shopify uses 256-bit encrypted SSL certificates and is fully PCI compliant. Shopify store owners never get to see customer’s credit card information etc. When you are on the MapleNest website, you’ll notice a lock symbol in your browser's address bar and the prefix will switch from "http:" to "https:" to indicate that you are in a secure environment.
Once an order has been placed on MapleNest, we send the following types of emails
After you have placed your order and received the confirmation mail
We know once you’ve placed your order, you are anxious to receive your items. We make every effort to get your order shipped out to you as quickly as possible. Our standard shipping times are as given below. However you are advised to check for the actual shipping time mentioned in the order confirmation email sent to you.
Our shipping rates are given below. Orders above $100 qualify for FREE shipping in Mainland USA (48 states). All shipping and taxes are clearly indicated once you select "Continue" after entering your shipping address during the checkout process. These rates are for smaller sized packages. For heavy or bigger size packages, you may write in to us and request quotes at “firstname.lastname@example.org”.
Shipping Rates Table
|Order Size||US - 49 States||US -13 states AK-HI||Canada||Rest of World|
|$2000 - $2499.99||Free||$499.00||$599.00||$599.00|
|$10,000.01 & above||Free||$999.00||$999.00||$999.00|
Please note the following about shipping
We offer LTL shipping for overweight or large orders. Please write to us if LTL is required and we’ll get back with the quote & delivery schedule. Please note the following about LTL:
Yes - all our products are insured for transit. In case you notice any visible damages or breakages when your order is delivered, please do the following
Our international shipping rates are given in our standard shipping cost table (pl see the Q&A on shipping costs). International shipping does have additionals factors, so please note these points
We don’t offer other options, but some of our international customers have written to us with their shipping suggestions which we are giving below. If you know of any other options, feel free to email us & we’ll add it in.
Please note - MapleNest does not have any tie-ups with these services. We are just sharing suggestions from our customers.
Our cancellation policy before shipment is as follows
If you are not satisfied with your purchase, you may return it to us at any time within 7 days of its delivery. You will need to ship the item back to us (at our warehouse) at your own cost, and we will refund the merchandise value, subject to the restocking fee charged by different vendors (see below). If you return an item, the shipping cost for sending the item to you will also be deducted from your total refund amount. Return credits will be issued within 15 business days once the item is received and inspected. In case of doubts, please write to us at “email@example.com” to confirm the policy. Our refund rate is extremely low and we work with the customer in every one of these rare cases.
Restocking fees for Roost
Restocking fees other Brands/Vendors
For the procedure to return an item, please follow these steps:
If you receive a broken/damaged item, this damage was most likely caused during shipment, as we thoroughly inspect all merchandise before it leaves our warehouse. If any damage should occur during transit, we will open a Damage Claim with the shipping company. But we can help you only if you follow these steps
INSTRUCTIONS FOR DELIVERY (Please read carefully)